How To Fix Hasp Plug Failure In Optitex 10

How to Fix Hasp Plug Failure in Optitex 10

If you are using Optitex 10, a software for fashion design and pattern making, you may encounter a hasp plug failure error message when you try to run the program. This message indicates that the system cannot connect to a license key, which is required to activate and use the software. There are many possible causes and solutions for this error, depending on whether you have a local or a network license key.

How to Fix Hasp Plug Failure in Optitex 10

Missing Local Key

If you have a local license key, which is a USB dongle that you insert into your computer, you need to make sure that the key is properly inserted and recognized by the system. Here are some steps to check and fix this issue:

• Insert your key into one of the USB ports and wait for the light to turn on. If the light does not turn on, try another USB port or another computer.

• If the light is on but you still get the error message, you need to install or update the license runtime environment. You can download it from here [^1^]. Follow the instructions to install or update it.

• If you have installed or updated the license runtime environment but you still get the error message, you may have user permissions issues that prevent access to the USB ports. You need to allow access to the ports by changing your user account settings or contacting your system administrator.

Missing Network Key

If you have a network license key, which is a USB dongle that is inserted in a server computer and shared by multiple clients, you need to make sure that both the server and the clients are connected and configured correctly. Here are some steps to check and fix this issue:

• Verify that the server is turned on and connected to the network. You can ping the server from a client computer to test the connectivity.

• Verify that the key is inserted in the server and its light is on. If not, try another USB port or another server computer.

• If the key is inserted and its light is on, but you still get the error message on the client computers, you need to install or update the license runtime environment on both the server and the clients. You can download it from here [^1^]. Follow the instructions to install or update it.

• If you have installed or updated the license runtime environment on both the server and the clients but you still get the error message on the client computers, you may have network issues that prevent communication between the server and the clients. You need to check your firewall settings, router settings, or network cables and make sure they allow traffic between the server and the clients.

• If you have checked and fixed all the network issues but you still get the error message on some of the client computers, it may be because all concurrent (floating) licenses are in use at that moment. You can check how many licenses are available and how many are in use by opening the Admin Control Center (ACC) on the server computer. You can also disconnect active sessions from there if needed. Alternatively, you can ask your colleagues who are using Optitex 10 to quit if they don't need it at that moment.

Other Error Codes

If you get other error codes while trying to activate Optitex 10, such as Error Code 2, Error Code 3, Error Code 4, or Error Code 5, you can refer to this page [^1^] for more details and solutions. You may need to reactivate your key online or offline, contact Optitex Support (optitex.support@optitex.com), or fix your Windows system information.

We hope this article has helped you resolve your hasp plug failure issue in Optitex 10. If you have any questions or feedback, please let us know in the comments below. 04f6b60f66